Solutions · Sistem Integrator
Manage Services
Hand over the day-to-day operational load to Awan Maya engineers, covering monitoring, maintenance, patching, troubleshooting, and continuous optimization so internal teams can focus on business priorities.
What's Included
Highlights of Manage Services
Proactive monitoring, support, and optimization.
24/7 Monitoring
Health, performance, capacity, and security event monitoring across infrastructure.
Proactive Maintenance
Patching, firmware updates, configuration reviews, and preventive tuning.
Incident Response
Structured escalation, troubleshooting, and resolution against agreed SLAs.
Continuous Optimization
Capacity planning, cost reviews, and improvement recommendations.
Capabilities
Practical capabilities, delivered as one stack.
Awan Maya integrates technology, process, and people so manage services works as a single operational capability, not a collection of disconnected tools.
- Infrastructure NOC and observability
- Patch, backup, and lifecycle management
- Helpdesk and L1–L3 escalation flow
- Service level reporting and review cadence
- Vendor coordination and warranty handling
Let's Design Your Solution
Talk to Awan Maya engineers about how this solution fits into your IT and business roadmap.